Spartanburg County Public Libraries

POSTING DATE: October 6, 2023
JOB TITLE: Desktop Administrator, Grade 23
LOCATION: Headquarters Library
DATE AVAILABLE: December 1, 2023
SALARY: $41,310 annually to $46,850 annually (Includes generous benefits package)

HOURS: 40 hours per week

40 hours per week – Exempt position

EDUCATION/EXPERIENCE: Bachelor's degree in information technology, Computer Science, or related field preferred. Must complete pre-employment testing.

ESSENTIAL FUNCTIONS:

Deploy, configure, and maintain desktops and laptops across the library system.
Monitor hardware and software performance, addressing issues promptly to minimize downtime.
Conduct routine maintenance, updates, and repairs, as necessary.
Customize desktop and laptop configurations to meet the needs of library staff and patrons.
Ensure software installations and updates are compliant with library policies and standards.
Implement and enforce security protocols to protect library systems from external threats.
Monitor and respond to security incidents and conduct regular security audits.
Design, monitor, and maintain SCPL’s Active Directory / Group Policy environment.
Monitor and maintain SCPL’s security software (Antivirus systems, SIEM, DNS filtering)
Collaborate with the Director of Systems to identify and procure hardware and software solutions.
Serve as the primary contact for SCPL’s computer/laptop lease and purchasing program.
Maintain an inventory of equipment and supplies for library operations.
Provide technical support to library staff and patrons as the lead contact for desktop and laptop assistance.
Troubleshoot and resolve desktop and laptop-related problems by addressing hardware and software issues promptly.
Maintain accurate records of system configurations, hardware inventory, and software licenses.
Document procedures, troubleshooting guides, and best practices.
Collaborate with the IT team to ensure seamless integration of desktop and laptop systems with network infrastructure.
Collaborate with library management to identify training needs, technology needs and opportunities for staff.
Work with other IT staff on special projects and initiatives as needed.
Serve as a backup for Server Administration and participates in 24/7 on-call support rotation schedule.

KNOWLEDGE & SKILLS:

Bachelor's degree in information technology, Computer Science, or related field preferred.
Proven experience in desktop and laptop administration, preferably in a library or educational setting.
Strong knowledge of operating systems, including Windows and macOS.
Strong knowledge of managing Active Directory and managing Group Policy
Familiarity with network protocols, security measures, and best practices.
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Certification in relevant IT areas (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) is a plus.
Possession of an appropriate driver's license valid in the State of South Carolina.

The library accepts applications with cover letter and resume when a job position is available. Drug Testing is a part of the library’s hiring process. If you require any accommodations in applying for any position, please do not hesitate to ask. The Spartanburg County Public Library is proud to be tobacco free.

151 South Church Street, Spartanburg, South Carolina 29306-3241, (864)596-3507, www.spartanburglibraries.org
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