Spartanburg County Public Libraries

POSTING DATE: December 18, 2024
JOB TITLE: Information Services Assistant - Passports, Grade 20
LOCATION: Headquarters Library
DATE AVAILABLE: February 1, 2025
SALARY: $2,668 per month (Includes generous benefits package)

HOURS: 40 hours per week

Week A: S 12:15-5:15; Mon OFF; Tues 8:30-5:45; Wed 11:15-8:15; Thurs 8:30-5:45; Fri 9:15-6:15; Sat OFF

Week B & C: S OFF; Mon 8:30-5:30; Tues 8:30-5:30; Wed 11:15-8:15; Thurs 8:30-5:30; Fri 8:30-5:30; Sat OFF

Week D: S OFF; Mon 8:30-5:45; Tues 8:30-5:30; Wed 11:15-8:15; Thurs 8:30-5:45; Fri OFF; Sat 9:15-5:15

(Note: Must be flexible to accommodate schedule changes may be asked to work other times)

EDUCATION/EXPERIENCE: Bachelor’s degree or equivalent combination of education and experience. Must complete pre-employment testing.

ESSENTIAL FUNCTIONS:

Schedules and successfully executes an equitable number of passport applications based on the needs of facility.
Regularly tracks passport applications to ensure they are received by Passport Services.
Maintains up to date literature and applications related to passport applications and keeps up to date with changes as communicated through official passport acceptance agent correspondence.
Supports passport facility by attending yearly training and being available for periodical facility training.
Maintains confidentiality and abiding by all rules set forward by the Passport Application Resource Guide (PARG).
Provides superior customer service with information requests, reader’s advisory questions, computers, digital devices, and library equipment.
Collaborates with community partners, patrons, and staff to provide relevant, innovative assistance and programs for patrons of the Information Services Department.
Assists with processing, shifting, and weeding of the collection when needed; reads shelves to make sure items are in the correct order on the shelf; assists with library book displays; shelves materials when necessary.
Handles financial transactions and assists in preparing bank deposits.
Responsible for maintaining an attractive space in the Information Services department.
Participates in department meetings, assigned committee meetings, and online discussions.
Attends regular training related to adult services and other library work.
Remains aware of safety and security issues and takes appropriate action as needed; roves the department to maintain awareness of patron needs and security.

KNOWLEDGE & SKILLS:

Bachelor’s Degree or equivalent combination of education and experience
Experience and proficiency with current library technology, including the internet, research databases, productivity software, and communications applications
Strong interpersonal and customer service skills
Good time management skills and attention to detail
Ability to take direction and work independently or in a team environment
Proven experience in collaborating with others to provide appropriate service and programs for the public
Driver’s license valid in the State of South Carolina with the ability to drive to other libraries